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"Appalled with a&e"

About: Newham General Hospital / Accident and emergency

I am appalled at the way I was spoken to today, firstly my name on the system had been makes 'discharged' meaning that I had an extended waiting time, after this I was seen by a nurse who told me that no doctors were available, they did some observations but then proceeded to tell me that regardless to me crying in the amount of abdominal pain I was in, I was young and that's fine, they told me that I should put up with it and take pain killers. I feel that I was completely thrown under the carpet, the pain killers she gave me have already been prescribed to me and don not work for the problem I am having, when I asked how to get a taxi home I was told that they wouldn't tell me. Cause again ' I am young so there is nothing wrong ' I continued to cry during the whole appointment and they did not once ask me how much pain I was in. I am now on my way to an appointment with a specialist as I have been told by another doctor today that my pains and problems are very serious. I am appalled that they would not treat me because in their eyes ' I am young and Shouldn't be ill' as we all know being ill isn't something anyone can help.

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Responses

Response from Newham General Hospital 7 years ago
Newham General Hospital
Submitted on 03/03/2017 at 13:43
Published on nhs.uk on 04/03/2017 at 02:39


We are very sorry to read of your experience during your time with us. We would like to speak with you about the concerns you have raised here so that we are able to understand and investigate what has happened. To do this we ask if you could contact us with your personal information and more detail about your visit. Please contact the PALS Team on 0207 363 9292 or by email: pals@bartshealth.nhs.uk.

Kind Regards

Barts Health NHS Trust

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