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Lack of duty of care

Story from nhs.uk

"Lack of duty of care"

About: Darlington Memorial Hospital / Respiratory medicine

Admitted our relative -- emergency treatment superb or arrival.

Admitted to Respiratory ward and good initial treatment

Then went seriously downhill with wrong drugs given, then wrong remedy for wrong drugs resulting in new condition - had to ask for a scan to check what they had done.( even collected wrong patient for the scan)

No one taking responsibility with no blame attitude.

Relative now far worse than came in for and no one sorting their mistake.

No high chain of command available to resolve.

PALS system not worth it.

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital

Submitted on 13/02/2017 at 14:04
Published on nhs.uk on 14/02/2017 at 01:37

Thank you for providing feedback on your recent experience with your relative at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with the experience on this occasion and we would like to pass this onto the ward manager but unfortunately the ward has not been identified.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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