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No help whatsoever.

Story from nhs.uk

"No help whatsoever."

My first appointment at the clinic was cancelled due to staff off sick. This was re-arranged for a telephone appointment rather than face to face.

The staff member I spoke to over the phone mainly listened and asked questions but when they commented with 'advice' they sounded underqualified and like they didn't understand the situation as I had explained. After the conversation I was left feeling underwhelmed and not hopeful of any treatment. After a week, I received a letter saying that 'services offered by Talking Mental Health Derbyshire are not suitable for your needs'. Considering we discussed suicidal thoughts and feelings among other problems, I consider this gross misconduct.

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Responses

Response from Weston Road Site 1 7 years ago
Weston Road Site 1

Submitted on 27/02/2017 at 13:11
Published on nhs.uk on 28/02/2017 at 02:39

We are sorry that this was your experience, it is of concern to the team when people feel that they have not been treated with the compassion and understanding which is critical to good care. Because of this we welcome this feedback and would like to look into this matter further to review the decisions made and how they were communicated to you. Please contact the Talking Mental Health Team directly via telephone (0300 123 0542) or email (talking@derbyshcft.nhs.uk) with a copy of your comments, your name and date of birth or NHS number. This will enable us to conduct these reviews.

Unfortunately our Talking Mental Health (TMH) team does not provide help for all types of mental health problems there are specific types of problems we don’t treat and this can be a reason we are sometimes unable to help. From reading your comments it seems that we may have failed to talk to you about the reasons we were not able to help you and we may not have signposted you to other help. Please accept our apologies for this. If you do not wish to contact TMHD directly using the contact details above you may prefer to contact our Patient Experience Team please contact them by telephone (freephone 0800 027 2128 or 01332 623751) or email patientexperience@derbyshcft.nhs.uk.

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