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exceptional care at lightburn hospital

Posted By mallaig1

"exceptional care at lightburn hospital"

About: Lightburn Hospital / Elderly Care

(as a relative),

Our beloved father passed away in ward 2 of Lightburn Hospital on 24th January. He had been in the hospital for 4 weeks. The care he received was exceptional. The main reason for this message is to highlight the incredible support and kindness we were given from EVERY member of the staff at EVERY level. Without exception we were treated with respect and dignity which in the latter stages of Dad's life became genuine care and friendship. Words alone cannot express how we feel as a family. Although we lost our loved one, we have feelings of great warmth when thinking of his passing. This is the way it should be for everyone but we had a very different experience when our Mum passed in the Glasgow Royal Infirmary. The staff at Lightburn demonstrate how it can be done and are a true centre of excellence in the care they provide. We will never forget them. Please do not close this wonderful hospital. The community needs it.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 7 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 13/02/2017 at 10:34
Published on Care Opinion at 11:07

Dear mallaig1,

I am so sorry for the loss of your father - I know that at this time it will still be very raw for you and the rest of your family, which makes it even more touching that you have contacted us to give such wonderful comments about the staff who looked after him in his final days. Your story clearly shows the difference that staff can make even in the most difficult of situations, and the contrast between how you feel now and the way you felt after the passing of your Mum clearly highlights the impact they can have on the memories a family is left with.

I will be very pleased to pass your comments on to the staff at Lightburn, who I'm sure will also be very touched by your kind words.

With all the very best to you and your family,

Lorna

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