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"Never will I go to the a&e again!!!!!"

About: Queen's Hospital / Accident & emergency

Went to a&e waited for 5 hours. During the waiting time we had drunken men urinating over the floor, people in real bad pain left in the waiting room requesting pain killers and waiting over 2 hours for them. Finally see the doctor and they said they were waiting for my blood test results but I didn't even have a blood test done!! They left me without knowing what was going on. The waiting are smelt very very bad, there was spilt drinks all over the floor. It was filthy! Couldn't even use the toilet. Never would I recommend anyone to use this a&e specially if your in pain and need pain relief. The receptionist in the major lite was very rude, ignored patients and didn't even acknowledge then when waiting at the desk. bad hospital. No care at all. When you arrive you see a doctor I. The waiting room, no privacy at all! No screen nothings jus purely In the waiting room!!!

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 03/05/2017 at 14:39
Published on nhs.uk at 14:32


I am sorry to read of your comments regarding your visit to our Emergency Department at Queen’s Hospital.

Unfortunately, we are not able to determine how many patients are going to access our Emergency Department on any one day and patients that do access the service are triaged based on their clinical need, which can sometimes result in a patients waiting longer than we would like. Your comments are disappointing and will be highlighted to the Divisional Nurse of this area, for her to look into.

If however, you wish to discuss your concerns further, our Patient Advice and Liaison Team will be happy to assist you in any way they can.

Please contact them on 01708 435 454, or by email at PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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