"Rude and Abrupt A&E Nurses"

Took my 12yo son to A&E but was made to feel like a total inconvenience by the nurses. Not a single one followed the 'my name is........' initiative and so have no idea who was treating us. Constantly demanding explanations why we were there - abdo pain but not a single one looked under my sons tshirt. Took temp and blood pressure and told me I should have gone to GP - all that without actually examining the source of the pain?? My son and I are both hard of hearing - neither nurse took this into account whilst communicating with us - looking down or walking around us whilst talking - we lipread........ We also witnessed the same nurses being short tempered and aggressive towards other patients in the waiting area who were in tears due to pain....... I did wonder whether to go to Salisbury or RUH - I know where I will be going next time - not RUH.