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"Day Surgery 2: Amazing experience"

About: Frimley Park Hospital / General surgery

A fantastic experience. The nurses in day surgery 2 were a masterclass in patience and kindness. Watching them work was humbling, they deal with so many stressed people and stressful situations and yet were equally professional and kind to each patient and member of staff. I was automatically put at ease by everyone working at the unit, one nurse was particularly reassuring (I was nervous before the operation). The surgical team were fantastic too, being wheeled into the operating theatre there were friendly faces and jokes. By the time I was anaesthetised the sweaty palms had stopped and I knew I was in good hands. The consultant is unlike any other surgeon or consultant I've met. The consultant is extremely approachable and makes the embarrassing easy to talk about. The consultant listens and has taken all my concerns on board no matter how big or small. World class team all around. It's an experience like this that makes me proud (and extremely thankful) to be British and have access to the NHS.

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Responses

Response from Frimley Park Hospital 7 years ago
Frimley Park Hospital
Submitted on 13/02/2017 at 08:22
Published on nhs.uk on 14/02/2017 at 01:39


Thank you for taking the time to leave your feedback on your recent visit to DSU2 at Frimley Park Hospital.

I'm delighted to read about your fantastic experience.

Thanks for sharing it with us.

The team do their best every day and it's feedback such as yours that makes it all worthwhile.

I'd love to be able to share this with the team that looked after you on the day so if you could let me know your details on claire.marshall@fhft.nhs.uk I'll be able to pass on your comments directly.

Many thanks

Claire Marshall

Head of Patient Experience

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