"Accident and emergency"

My mother (100 years old) had a fall yesterday (28th January) at her residential home and after being checked over by two lovely paramedics they suspected a break and thought it wise to take her to hospital for an X-ray. The X-ray revealed no break and I was able to take her back to her own bed at 8pm after a total of only just over 2 hours in hospital. Over the last 5 or 6 years my mother has needed hospitalisation on 4 or 5 occasions, the care she has received has always been good.

This time however, whilst waiting with my mother I was able to observe what appeared to be additional systems put in place to cater for the much publicised increase in demand for A & E services. The efficiency of your staff, their patience, constant hard work, yet still finding the time for kindness; the organisation of the department in general was very impressive.

Every member of staff I encountered was helpful, kind and patient.

I take my hat off to them all.