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Radiology staff slow and unhelpful. We're not...

Story from nhs.uk

"Radiology staff slow and unhelpful. We're not..."

About: Sunderland Royal Hospital / General surgery

Pain relief not given when asked for, waiting for an operation to remove appendix for over 15 hours. Was treat poorly, after operation was placed on a ward and after lunch everyone on ward was placed in the staff room while they cleaned the ward for hours. Traumaticed by the experience. Poor women were all at risk of infection. Patients had to all look after each other and there was no where to plug in the drips. Were left to sit on wooden chairs. The room was incredibly filthy. Will never return to sunderland royal hospital ever again.

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Responses

Response from Sunderland Royal Hospital 7 years ago
Sunderland Royal Hospital

Submitted on 06/02/2017 at 12:37
Published on nhs.uk on 07/02/2017 at 01:38

We are very concerned to hear about your experience at Sunderland Royal Hospital last month. This is not the standard that we would expect of our staff and we are anxious to do all we can to make sure your experience is not repeated. Julie McDonald, our Deputy Director of Nursing, has been made aware of your concerns and is keen to speak with you directly to give your concerns the level of attention they warrant. She can be contacted by email at Julie.mcdonald@chsft.nhs.uk. Alternately you may wish to speak to our Help and Advice Service. They can be reached on 0191 569 9855 or Freephone 08005876513.

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