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"Birthing centre great, postnatal ward upsetting"

About: Barnsley Hospital / Maternity care

Firstly I must say that the care I received during labour and the unplanned surgery was fantastic. I had a long and stressful labour and cannot thank the people involved enough: midwives, student midwives, paediatricians, nurses, anaesthetist and anyone else I have forgotten to mention. Unfortunately I had to stay on the postnatal ward for six days and I am looking to make an official complaint about the treatment I received there from some of the staff. Whilst the vast majority of the team were very helpful, understanding, kind and patient I was extremely upset by the actions and words of others. I was so happy and relieved to finally be discharged that I considered not making a complaint; after all, I am now home safely with a healthy baby. However, upon reflection, I feel it would be unfair to future new mothers and service users to just let it slide.

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Responses

Response from Barnsley Hospital 7 years ago
Barnsley Hospital
Submitted on 31/01/2017 at 08:46
Published on nhs.uk on 01/02/2017 at 01:36


Hello

Thank you for your lovely feedback, we will pass this on to our maternity staff. If you would like to raise any of your concerns then please contact our Patients Advice and Complaints Team on 01226 432330 or email barnsleypals@nhs.net and a member of the team will look in to this for you.

Kind regards

Barnsley Hospital

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