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ankle injury

Posted By Embarrased patient

"ankle injury"

About: New Victoria Hospital / Minor injuries unit

(as the patient),

Booked a cab to take me to the New Victoria Hospital Minor Injury Unit (in Battlefield, Glasgow). I booked in at reception and was seen by a Nurse within a matter on minutes. They attended to my ankle and I was treated in a most professional way throughout.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 30/01/2017 at 21:05
Published on Care Opinion on 31/01/2017 at 09:24

Dear Embarrased patient

Thank you for taking the time to post on Patient Opinion. I am pleased to read that your experience in our Minor Injuries Unit in the New Victoria Hospital was a positive one following your injury.

I will ensure your feedback is shared with the staff.

I hope you ankle is healing well.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Embarrased patient (the patient)

I was treated very quickly and efficiently and cheerfully

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