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Cancelled appointment

Story from nhs.uk

"Cancelled appointment"

About: Rotherham Hospital / Urology

Had an appointment for 2pm arrived in plenty of time 1.45pm to be told my appointment was cancelled the previous week.

Did not receive a letter or telephone call to inform me of this.

House phone with answering machine/mobile always on my person.

Why are people not been informed correctly complete waste of my time and expense of fuel/parking.

People need to be informed in the right manner, cancellations of appointments need to be confirmed not just assumed

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 7 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 26/01/2017 at 13:07
Published on Care Opinion at 14:14

Dear Anonymous

Hello my name is Samantha, I was sorry to learn of your recent experience regarding the cancellation of your Urology appointment. Please be assured we take concerns around the standards of communication and the lack of information afforded very seriously. I would like to investigate the issues that you have raised in more detail. In order for me to do this please contact my Patient Experience Team on 01709 424461 so we can discuss your concerns in confidence.

With best wishes.

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