"Almost every time I phone to order I get an answerphone"

About: Rotherham PCT / Continence service

(as the patient),

The best thing about the Rotherham Continence Prescription Service is the promptness of delivery when an order is received

But the worst bits are that when I phone to order new packages, almost every time I get an answerphone. I tell them what I require and leave my name and number. But then the answerphone tells me to phone again.

I go out shopping, to return and find out I must rephone. It would be more helpful to inform me the order has been placed because each time I phone it is the answerphone. Just leave me a message saying my order has been forwarded for my items to be delivered.

But I am more than pleased with all that the hospitals do for me.

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Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust

Thank you for taking time to feedback your experience to us.

I shall contact the staff in the Continence Department and ask them to comment on your concerns about the answerphone service.

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