"Very poor response to previous comments"

I commented on the very poor aftercare I received at your hospital in a post on 25th June 2016. You replied 1 month later on 25th July stating you would like to look into my concerns and asked me to contact your PALS office who would take further information from me. I contacted your PALS office that day and as usual for them nobody was in the office so I left a message with my telephone number. I am of the opinion that people especially PALS office personal use answerphone machines to filter phone calls in order to reduce their work load.I did not receive a reply so I contacted them again 3 days later and again nobody there so I left a rather irate message for them to contact me. They did contact me later that day and denied receiving my original message. This PALS officer did not know anything about my comments regarding my disgusting frightening aftercare at your hospital, did not know what information you required from me, nor did I, and further stated they were unable to gain access to my comments, which are available for all to see on your website. As there was no point in continuing the conversation I ended the call. Why was I referred to PALS office when they knew nothing about it? Why did the PALS office use the answerphone machine to filter out work and not reply on the first occasion? Why did the PALS office not look at the website to obtain details of my comments and then to know what questions to ask. If the Medway Hospital are unable to do their job properly then let Maidstone hospital do their own operations, as my experience at Maidstone hospital is one of great admiration and not the disgust I have with your hospital.