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Unable to contact regarding appointment

Story from nhs.uk

"Unable to contact regarding appointment"

About: The Great Western Hospital / Ear, Nose and Throat

I have been given a follow up appointment to assess how ENT surgery went but not an appointment for the surgery itself.

I have tried for 5 working days in a row to speak to somebody regarding my ENT operation.

I have during that time spoke to one person who said they do not deal with ENT appointments, left 3 messages on the ENT appointments phone and waited endlessly for anyone in ENT to pick up the phone that is listed on the website with no success.

I know the NHS is busy at the moment but how are people supposed to plan for an appointment when they cannot find out when it is?

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Responses

Response from The Great Western Hospital 7 years ago
The Great Western Hospital

Submitted on 17/01/2017 at 10:57
Published on nhs.uk on 18/01/2017 at 01:35

Thank you for taking the time to tell us about your experience. We are sorry to hear about the problems you are experiencing with attempting to contact the ENT Department at the Great Western Hospital.

If you could please contact our Patient Advice Team who could look into this further by e-mailing pals.team@gwh.nhs.uk or calling 01793 604031.

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