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"excellent care"

About: Russells Hall Hospital

My son who is as an apprentice training in tipton became unwell.

He called nhs 24 who sent an ambulance to his hotel. My son was taken to a&e where he received excellent care.

My son was then admitted to the surgical ward for an appendicectomy operation.

The staff kepy me well informed every time I called as we live in scotland and he was there on his own. My husband travelled to dudley the next day.

My son was well looked after.

I would like to thank all staff from the telephone operator, nurses, surgeon.

An excellent duty of care was given .

Keep up the good work. Best wishes from a worried mother at the time.

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Responses

Response from Russells Hall Hospital 7 years ago
Russells Hall Hospital
Submitted on 27/01/2017 at 17:23
Published on nhs.uk on 28/01/2017 at 01:39


Thank you, Jeanette, for submitting feedback about your son’s experience of Russells Hall Hospital. We are pleased to hear that you were impressed with the care and treatment he received in A&E and on the surgical ward.

It must have been a worrying time for you, especially as you live so far away, but it is good to know our staff kept you well informed throughout your son’s stay. We have passed your lovely comments onto the teams involved.

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