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outstanding Care

Story from nhs.uk

"outstanding Care"

About: Darlington Memorial Hospital / General surgery

Attended for day surgery on January 10.

I did not know what to expect as I have not had surgery before.

Everything which was to happen was well explained to me by the staff and I was made to feel completely at ease before my surgery.

Likewise I was well looked cared after the surgery until my discharge and everthing to do with taking medication and my recovery one returning home were clearly explained to me.

Would like to say a Big Thank You to all involved

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital

Submitted on 18/01/2017 at 10:38
Published on nhs.uk on 19/01/2017 at 01:38

Dear Peter

Thank you for providing feedback on your recent experience of the Day Surgery Unit at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Ward Manager to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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