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I was in sergical assesment unit

Story from nhs.uk

"I was in sergical assesment unit"

About: St James's University Hospital

Main hospital like a&e really good but on sergical assesment unit was terriable the surgeon was rude and didnt care and they say they for a camera examine but then they did a ct scan even though in pain alot and the said i can leave even though i couldnt walk of pain also most of the staff working i would try and go to another hospital if you need to go to the sau still in pain now but like i said they didnt care

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Responses

Response from Leeds Teaching Hospitals 7 years ago
Leeds Teaching Hospitals

Submitted on 17/01/2017 at 15:10
Published on Care Opinion at 15:47

Dear Matthew

Thank you for taking the time to write to us.

I am very sorry to read that you had such a distressing time whilst in our care; the level of service that you have described is not what we wish to offer.

I have passed your comments onto the Matron and Head of Nursing for SAU for information on the issues that you have raised.

It would be beneficial for our services and for future patients if you could discuss the matters you have raised further with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

kind regards

Rosie

Senior Nurse

Patient Experience

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