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No after care dressings supplied

Posted By Unhappyking

"No after care dressings supplied"

About: Princess Royal University Hospital / General surgery

(as the patient),

Had an op at alan cummings centre princess royal and was told that I need the dressing changed daily, booked in with my gp nurse who said that the hospital should have supplied the dressings for me to take...my doctors did not stock them so now im risking infection, the doctors wrote me a prescription but the chemist have order them in but looks like my daily dressing change will be 3 to 4 days late, risking infection, im now driving round on a friday night trying to buy dressings to give to my nurse in the morning so she can change my dressings. I called alan cummings centre at the hospital but they said its not there problem. I don't think they should operate on people unless they have a support network for the after care, if I get an infection then its going to waste a lot of time and money all for the want of a few dressings and plasters. I'm feeling let down and stressed out, thanks for nothing nhs, princess royal, and alan cummings centre.... I think it shows poor management and I thought the staff were rude when I needed help or advice.

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Responses

Response from Jessica Bush, Head of Engagement and Patient Experience, King's College Hospital NHS Foundation Trust 7 years ago
Jessica Bush
Head of Engagement and Patient Experience,
King's College Hospital NHS Foundation Trust

Lead on Trust patient feedback and engagement with patients and the public

Submitted on 18/01/2017 at 15:32
Published on Care Opinion at 16:33

picture of Jessica Bush

I am very sorry to hear about your experience at the Day Surgery Unit at the Princess Royal University Hospital both about your dressings and the attitude of staff. I will be passing your comments to the Manager to follow up. Thank you for bringing this to our attention.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Unhappyking (the patient)

Thanks for taking the time, it was 90% a good experience but then let down at the last minute.

I had to buy my own bandages which costs less than £20 but took my poor wife hours of running round late at night to various chemists in the snow and ice (as I could not drive with my open wound) trying to get them before my next dressing change the following morning, a real panic that could have been avoided and a lot of stress.

Even if you had sold me the after care pack with the right bandages/dressings then I would have been happier so its not about the money. I run my own firm so have to get fit quick for the sake of 20 staff members so any down time affects us all.

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