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"Care and consideration"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111

(as a relative),

My husband fell in the house on Sunday, I called for paramedics, when they arrived they then realized he had been on the floor for a couple of hours and were most upset that they had not been notified earlier.

Olly and Lorraine were very thorough and professional, they did a number of tests on my husband as they suspected there was an underlying condition that was affecting him. They were with us just over an hour and sent a report though to our GP. As a result of further tests they have found out that my husband is anemic and are now trying to find out why. My husband insisted he did not wish to be taken into hospital, the paramedics were very respectful of his wishes and did all they needed to ensure he could be safe at home with me.

Had it not been for Olly and Lorraine and their thoroughness these tests may not have been initiated. Our GP has also arranged additional assessments and help at home.

It just so happened that my husband had another fall on Monday and the paramedics attended again, a different couple this time.

I wanted to thank them all for their care and consideration.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 7 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 16/01/2017 at 11:20
Published on Care Opinion at 12:54


Thank you for taking the time to share your story. I hope your husband is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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