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A&E, EAU and CDU... All fantastic.

Story from nhs.uk

"A&E, EAU and CDU... All fantastic."

About: William Harvey Hospital (Ashford) / Accident and emergency

After having a Mental health emergency I was brought to William Harvey Hospital Accident and Emergency Department. Sadly I don't remember much about the care I received there due to a medication overdose. I awoke in the EAU where the team treated me with amazing care, compassion and professionalism. They also remained in contact with my partner to update him about my condition throughout my stay and before my transfer to the Clinical Decisions Unit. CDU also treated me with the utmost care and compassion, continually checking my condition and allowing me to talk about the events of the previous day. The psychiatric liaison was arranged efficiently and effectively. They were also fantastic, caring and compassionate and arranged for the perfect aftercare from the Crisis Team once released. 10/10

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Responses

Response from William Harvey Hospital (Ashford) 7 years ago
William Harvey Hospital (Ashford)

Submitted on 12/01/2017 at 18:23
Published on nhs.uk on 14/01/2017 at 01:31

Thank you so much for taking the time to let us know about your experience.

I am also sorry that you felt so ill at the time.

However, it is excellent to know that the service provided to you and your partner was so sensitive and professional.

It's also good to note that the transfer of your care to the Crisis Team was efficient and seamless.

Please accept our very best wishes for your recovery.

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