"General cleanliness, friendly staff."

About: Trafford General Hospital

(as a relative),

What I liked

General cleanliness, friendly staff.

What could be improved

This is not my local hospital but I did note the booking in appointments system at the hospital isnt good at all. My relatives op was rescheduled many times, also the follow up appointments were rescheduled many times also, very frustrating, dont know where you are with them. Never had this at other Trusts.

Anything else?

On arriving at hospital my relative was sent all over the place by members of staff, who didnt seem to know directions themselves, upon reaching the correct destination, eventually had the op in the afternoon instead of the intended morning appointment. All in all a disappointment.

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Response from Trafford General Hospital

Many thanks for taking time to post your comments it is always a pleasure when people take the trouble to give positive feedback. Please accept our apologies if you feel that some of your experience of this Trust has been negative.

Your comments have been passed on to the appropriate staff to share within their teams.

Should your relative require support in taking this matter further we will be happy to help, please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019.

Kind Regards


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