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"ENT"

About: Royal Derby Hospital / Ear, Nose and Throat

After waiting 3 months to get my appointment I attended an ENT appointment on 12th Dec 2016. Staff were all very helpful and kind and performed the hearing tests and two other small balance test with care. However, I was very disappointed in my appointment with the consultant, who didn't bother to listen to my symptoms. I felt that the consultant was rushing and wanted to get me out as quickly as possible. After a short examination the consultant diagnosed vestibular migraine and was advised to keep a food diary. I was given two sheet of info and sent on my way and was informed i'd be seen in 3 months.

I tried to ask questions but felt I was fobbed off and the consultant didn't bother to look at me when I was talking. I have been surfing with vertigo for 4 months and had it on and off for 5 years. After the 3 month wait for the appointment I expected a more detailed explanation of my condition, why had I developed vestibular migraine since having the initial vertigo attack? The possible food triggers listed on the info sheet was vague and I was not offered support to try and find out why or how I had vestibule migraine.I'm very disappointed and stressed as I need to go to work but I'm struggling to do every day tasks.

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Responses

Response from Royal Derby Hospital 7 years ago
Royal Derby Hospital
Submitted on 13/02/2017 at 13:56
Published on nhs.uk on 14/02/2017 at 01:37


Thank you for taking the time to share with us your experience when visiting the Ear, Nose & Throat Clinic (ENT) at the Royal Derby Hospital.

It is disappointing to learn that you wear not given the opportunity during either of your appointments to ask specific questions about your diagnosis and would I like to offer you my apologies for this.

I can confirm that the Patient Advice & Liaison Team (PALS), would be happy to look into this matter in further detail and if this is something you would like to pursue, please get in touch with us on 0800 783 7691, quoting 39188.

Kind Regards,

PALS Team

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