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"A&E visit"

About: Royal Sussex County Hospital / Accident and emergency

Attended dept for 3rd time in approx 6 weeks, with same problem as advised by nhs helpline.

The doctor in A&E that day was brilliant.

The doctor listened, was concerned and cared.

Really felt I was being taken seriously.

The doctor was very thorough.

I expect for this the doctor was told off for not hitting " time targets" that have been put onto these hard working doctors and nurses.

The HCA has to be one of the most patient people I know, and is caring and extremely confident in their role.

All the staff that I met in the dept were great , these 2 just stood out from the rest.

I went onto the short stay ward and the doctor (both of them) again were great as were all the staff.

My experience was overall less traumatic than I expected.

It makes me so cross when I hear other patients treat them like butler's and talk to them disrespectfully.

Without them most of us would have probably been dead ages ago!

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Responses

Response from Royal Sussex County Hospital 7 years ago
Royal Sussex County Hospital
Submitted on 14/02/2017 at 18:16
Published on nhs.uk on 15/02/2017 at 02:35


Dear Jo

Thank you for taking the time to share your kind comments regarding your recent experience you had in A&E. I have shared your email with the department. Such positive praise is always well received and much appreciated.

With kind regards

Caroline Davies

Deputy Chief Nurse

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