"Communication and Cleanliness"

About: Heartlands Hospital

(as a relative),

What could be improved

Communication and Cleanliness

Anything else?

Staff not very helpful, not told what was going on. One staff nurse in particular was just rude. Also there was the remains of vomit on the floor where we were being seen with just a chair over it. We would never go to Heartlands again.

Story from NHS Choices

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Responses

Response from Heartlands Hospital

We are very sorry to read that your experience at the hospital has left you with a bad impression of our services. We are always looking at ways to improve our services and we appreciate all feedback. If you would like someone to look into your case more fully, our Patient Advice and Liaison Service (PALS) is able to take further details and follow up your case. Please call PALS on (0121) 424 1212

or email pals@heartofengland.nhs.uk

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