"The hospital is clean"

About: Central Middlesex Hospital

(as the patient),

What I liked

The hospital is clean

What could be improved

Patient communication. I've been given an appointment letter, can't make the appointment, but the phone numbers given are not answered by anyone - they just ring and ring. And yet the letter has the cheek to tell me to contact them as soon as possible if I cannot make the appointment. The hospital's adminsitration is worse than what you would expect in a third world country.

Anything else?

Please, please treat your patients with respect and give them the right telephone number to contact the hospital on.

Story from NHS Choices

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Response from Central Middlesex Hospital

We were sorry to learn of the problems that you are experiencing with making contact with the Trust to change your appointment. Your feedback will be passed on to the manager responsible for this area. If you require any assistance please contact the Patient Relations Department on 020 8869 2026, who will be happy to help you.

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