"This new system is brilliant!"

About: Devon Access and Referral Team (DART)

(as the patient),

When my daughter gave me a number to ring to make an appointment, I wasn’t happy. I must admit, after 25 years working in the NHS, I was sceptical about this new system. However, it was a fantastic way to make an appointment! I am so glad that I no longer need to wait for a letter to arrive, with an unsuitable date and time, only to write back and wait for another appointment- which was all so long winded. This new system is brilliant!

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Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon

Dear 'Shiner938',

Thank you very much for taking the time to let us know about your experience, I'm so glad that you were happy with the service. I will pass your comments on to the booking team.

Kind regrads,


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