"Long wait for appointment just isn’t good enough"

About: Dewsbury & District Hospital / Trauma and orthopaedics Kirklees PCT

(as the patient),

I went to Dewsbury Hospital to see a consultant about my hip, he told me I would need a hip operation and that I could expect an appointment in 10 weeks.

I just rang up to make an appointment with the bookings secretary and she says I can’t have an appointment for 26 weeks!

It’s outrageous. I wanted to complain to NHS Kirklees about this, but when I call their PALS line, no one answers. I’ve been trying all day and getting more angry. This just isn’t good enough.

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Response from PALS IN BOX, Patient Advice & Liaison Service, NHS Kirklees

I am sorry to hear that you were dissatisfied when trying to get through to our PALS helpline and I apologise you were not able to speak with an Adviser. We try to answer all calls, but unfortunately, at times we are busy on the phones with other callers. To ensure we do not miss a call we have an answer phone service which will pick up calls we are unable to answer. We aim to phone these callers back the same day, or at a time which is convenient to the caller. Our office hours are 9am to 4pm Monday to Friday. Alternatively, if it is more convenient you can email us Thank you for contacting Patient Opinion and letting us know your concerns. We really try hard to improve our services based on the comments we receive. We would like the opportunity to discuss your experiences more fully and to apologise in person. Also, to discuss any concerns your have regarding the waiting times for your hip operation. I would appreciate it if you would be willing to contact an Adviser on 01484 464464. Thank you. Jane Kennedy Head of PALS and complaints NHS Kirklees Thank you.
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