"Treatment was free.
Doctors and ..."
About: Bristol Eye Hospital Bristol Eye Hospital Bristol BS1 2LX
Posted by Aram (as ),
What I liked
Treatment was free.
Doctors and nurses were friendly.
What could be improved
Appointments are scheduled by post only a few weeks before the date of the appointment. This means that it's very hard for me to make plans, either to make sure I'm not traveling/working on the day of an appointment, or to be treated elsewhere when I realize how long the queue is.
The long waiting times are also impacting my care negatively. Once I was left on steroid eye drops for two extra months (albeit at low doses) simply because of how long it took for a followup appointment. Right now, I've been waiting 7 months for an appointment.
Clear communication to patients about the date of their next appointment would be very helpful. Why not schedule followup appointments before patients leave the hospital?