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Dissatisfied with the service

Story from nhs.uk

"Dissatisfied with the service"

About: Southend Hospital / Accident and emergency

The service my Wife received was total unsatisfactory .On arriving they took her blood pressure which was very high they check it three times they said it was to high therefore they would have an E.C.G which never took place. The staff which were atending her where not interested they came to give her pills that where for somebody else . After sitting for 5Hours watching staff standing by the desk all the time no wonder the service is poor

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Responses

Response from Southend Hospital 7 years ago
Southend Hospital

Submitted on 20/12/2016 at 13:15
Published on nhs.uk on 21/12/2016 at 01:30

Dear Sir,

Thank you for you email and sorry to hear that the service your Wife received was unsatisfactory.

Unfortunately via this site we do not have any personal identifiable information so are unable to look into the specifics of the visit.

Please contact our pals team on 01702 385333 or email pals@southend.nhs.uk and the team will be able to look into this for you and make contact with the department.

Again, apologies you were dissatisfied.

Regards,

Patient Involvement Team

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