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"My Consultant and team"

About: County Hospital

I visited the hospital on Tuesday 6 December. I would like to say how very well I was treated in the department. Diagnostic Unit, Women's Health care. I would like like to make one point about the waiting area. I and another lady waiting were very aware that we were able to hear what was obviously a consultation in another room. I think you would find that this is due to the vents in the ceiling letting the souls travel. My appointment was on time, and I was treated with great care and kindness. I was made to feel at ease and when I saw the Consultant they introduced them self and shook hands. They explained the procedure and all of their team were very professional in their care of me. I would like you to pass on my thanks to all of them. You are getting so much bad press I wanted to let you know much I and my husband appreciated your care of me. I am fighting fit today! Well done Stafford .

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Responses

Response from County Hospital 7 years ago
County Hospital
Submitted on 09/12/2016 at 15:06
Published on nhs.uk on 10/12/2016 at 01:31


I am very grateful to you for taking the time to comment on your experience of County Hospital. I will share your kind words with the team who I know will appreciate your feedback- it really does make a difference to staff morale receiving praise such as yours.

I will also pass on your comment around the consultation that you could hear to the Senior Management Team in order that this can be addressed.

Thank you once again.

With best wishes

Rebecca Smith, Quality Improvement Facilitator: Patient Experience

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