"Well done Shenaz in PALS"
About: Bolton PCT Bolton PCT Bolton BL1 1PP
Posted by zeel (as ),
I emailed PALS about the lack of NHS dentist availability. I received a reply within 1 hour (I did email very early 7.38am) from a lady called Shenaz Patel. I was very impressed with her prompt response and solution that I can now say that I have an NHS dentist. Not only was she friendly and helpful, she gave me advice on my pregnancy care and gave me her direct number. This encounter was very different from when I called them before.
I would like to give a personal thank you to Shenaz Patel (PALS/ Information Officer) and wished she had answered the phone when I rang previously because my experience of Bolton Primary Care would have been wholly positive.