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"Fantastic care in high dependency ward 503"

About: Aberdeen Royal Infirmary / Critical Care

(as the patient),

I spent four nights in the ward 503 HDU after going through major abdominal surgery. The health care I received from from all staff including Consultants, Anesthetists and Nurses was second to none. I was delighted with the attention and care I received from all staff. From the beginning to the end of my stay I was cared for with empathy, compassion, respect and dignity. Mr Parnaby and his registrars were friendly and put my mind at rest at every occasion at a very unsettling time. I also received exceptional care from Staff Nurse Laura and student nurse Eilidh. Their care, compassion and humour made my stay in hospital much more relaxing. I can not thank the staff of 503 enough for their exceptional care and ensuring my hospital stay and experience was the best that it could be.

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Responses

Response from Yvonne Wright, Chief Nurse, Clinical Support Services Division, NHS Grampian 7 years ago
Yvonne Wright
Chief Nurse, Clinical Support Services Division,
NHS Grampian
Submitted on 20/12/2016 at 19:11
Published on Care Opinion on 21/12/2016 at 09:03


Dear Lylemcd23

Many thanks for taking the time to give us your feedback. I hope that you are feeling a lot better after having your major abdominal surgery.

It must have been a difficult time for you but was heartened to hear that your experience in Ward 503 was enriched by the care, compassion and good humour demonstrated by the multi disciplinary team and in particular the staff you have so kindly named in your correspondence.

I am also delighted that you felt included in decisions about your care and staff put you at ease and hastened your recovery

Your feedback has been shared with the team and they are very appreciative of the positive feedback

Thank You and hope you are recovering well at home following your surgery

Yvonne Wright

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