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"The worst place for the elderly with no one to..."

About: Stepping Hill Hospital / Older people's healthcare

Staff don't treat the patients like individuals or with dignity.

Not the vulnerable elderly anyway. My 74 year old father who had vascular dementia was treated like a pain in the backside. He couldn't feed himself or sip from a cup and was left to fend for himself. They don't let you in at patient feeding time but one day I turned up only to see my dad struggling to feed himself. He had yoghurt all over his face as the spoon was going anywhere but to his mouth. He fell over too many times to count. It's an appalling place and has put me off ever going into hospital.

Some of the staff are on a power trip and spoke to me like I was an idiot. Neither one knows what the next one is doing. So unhelpful.

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Responses

Response from Stepping Hill Hospital 7 years ago
Stepping Hill Hospital
Submitted on 09/12/2016 at 11:45
Published on nhs.uk on 10/12/2016 at 01:31


Thank you for your review. I'm so sorry you and your father did not have a positive experience at the hospital. Please contact the Patient & Customer Services Department on 0161 419 5678 giving your father's details and which ward he was on and I will ensure that the matron is made aware of your comments so that she can address them with the staff.

kind regards

Complaints & PALS Team Lead

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