"Worst patient experience ever"

About: Russells Hall Hospital / General surgery Russells Hall Hospital General surgery DY1 2HQ

Posted via nhs.uk 7 years ago

On two separate occasions this hospital has failed. Kept waiting for hours and told departments unavailable due to hour of the day. Second occasion the SHO actually went off the ward after forgetting about us and failed to answer his bleep twice. Only went there because of NHS rules on which hospitals GPS can recommend. My own GP stated off the record that they would never go there.

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Russells Hall Hospital

Submitted on 19/12/2016 at 17:07

Published on nhs.uk on 20/12/2016 at 01:30

Thank you for taking the time to give us feedback about your experiences of our services. We are sorry to hear you have been disappointed with the care you received.
We would welcome the opportunity to look into the concerns you have raised. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Russells Hall Hospital

Show your support

Have you experienced something like this, here or elsewhere?

If so, show your support below.

I've experienced this

Or maybe your experience was different?

Opinions
Next Response	j
Previous Response	k

Opinions

Next Response

Previous Response

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Worst patient experience ever

"Worst patient experience ever"

Responses

Keyboard Shortcuts