"Nothing in particular"

About: Pontefract General Infirmary

(as a relative),

What I liked

Nothing in particular

What could be improved

An interested approach to questions posed by family members regarding progress with dad.

A better, respectful attitude to requests regarding the loss of denture bridge.It appears by offering a claims form that makes it acceptable to lose personal items. The logistics of getting my dad who has Parkinsons to a dentist are not realistic. It would be appreciated if the Nurses on duty could actually get up from the desk tops that they are sitting on at the Nursing Station and come to the front of the desk rather than family having to shout their concerns across the area for all and sundry to hear.

A more responsible approach after finding medication not taken on dad's table. A nurse telling us she didn't know what it was, 'it wasn't on her shift'. Not reassuring at all.

I said that dad looked unclean and unkempt to the Deputy Ward Sister. I found him sat on the bed edge without his pyjama bottoms in a confused state. I was informed that dad was fine and I should 'see the state some patients are in at times'! He had faeces on his slippers and I commented that I should take them to wash and yet again was told 'We don't worry because we can't smell them, we only worry when we can!

I have one positive comment to make and that is I rang to ask after dad and spoke to the Ward Clerk who went out of her way to inform me as full and as best she could to how he had been that day. Very reassuring, informative and seemed to have a better 'bedside manner' than any one of the nursing staff I have spoken to in the last seven days.

Story from NHS Choices

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Responses

Response from Pontefract General Infirmary

We are concerned to note these comments and would invite the family to contact us on 10924 212672 in order that we may look into the matter.

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