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Excellent all round care

Posted By Knee injury parent

"Excellent all round care"

About: NHS 24 University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5)

(as a parent/guardian),

My son injured his knee, we phoned NHS 24 who contacted the hospital before we arrived.

The receptionist was friendly and highly efficient, in total we were there for about 2 hours. We were attended to by a nurse,  who was reassuring and knowledgeable. My son's leg was x-rayed, he was taken to the x-ray department and back again by a fantastic ISS porter,  sorry I missed his name.

Every single member of the team was superb. We currently have an appointment for orthopaedics. Thanks to all who attended to us.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 06/12/2016 at 08:12
Published on Care Opinion at 11:27

picture of Shona Lawrence

Dear Knee Injury Parent


I was sorry to learn that your son suffered a knee injury and I do wish him well. Thank you very much for taking the time to provide complimentary feedback on the service your son received from all involved in his care. This is a good example of services working together to provide the best possible care for patients which is what we strive to achieve at all times.

Here at NHS 24 I will share your story more widely with our staff. However, should you wish to provide any additional detail, then I could ensure the staff member(s) who managed your call can be thanked. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

Thank you again for taking the time to share your story via Patient Opinion.

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

0141 337 4582

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 07/12/2016 at 13:52
Published on Care Opinion at 14:17

picture of Lise Axford

Dear Knee Injury parent

Thank you for taking the time to share your recent experience in the emergency department following your son’s knee injury. It is really encouraging to hear how the whole team were involved in your son’s care including reception, porters and nursing staff. Feedback is important to all staff and they will be reassured to read your comments. I will ensure that they are shared with the wider team.

I hope your son continues to make a good recovery and thank you again for sharing.

Best wishes

Lise

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