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"Big thank you to the Darlington Riact Team"

Two months ago as joint carer for my Mum who has Alzheimers I contacted the RIACT team in Darlington as I had hit a crisis point in my Mum's care. A representative from the RIACT team came out that same morning and by the end of the day RIACT had put in place an arrangement to provide carers twice a day to help to bed bath and change my bed bound mum until the Continuing Heathcare Assessment took place. I cannot praise the service provided too highly. All the individual carers who have visited my Mum have been professional, reliable and treated my mum with great dignity and affection. I know that the caring community are often criticised so I wanted to pass on my praise and thanks to the RIACT Darlington team. We are very lucky in Darlington to have this facility and service. Their support at a difficult time helped me to keep my Mum at home where she wanted to be. Mum's care has now been passed across to another caring organisation releasing the RIACT team to carry on caring for others in the Darlington area who I am sure will appreciate their support as much as I have. Thank you all again. Regards Jane .

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Response from Hundens Lane Day Hospital - Darlington 7 years ago
Hundens Lane Day Hospital - Darlington
Submitted on 06/12/2016 at 11:01
Published on nhs.uk on 07/12/2016 at 01:31


Thank you for providing feedback on your Mum's recent experience of the RIACT team at Hundens Lane Day Hospital.

I am very pleased to hear that she had a positive experience and that you are happy with the care and support she has received from them.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Service Manager to pass onto the staff on your behalf.

I know they will be encouraged by your positive and kind comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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