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"Discharge from Minster Ward & 2 Visits to A&E"

About: Queen Elizabeth The Queen Mother Hospital / Accident and emergency

My father was discharged from Minster ward last week - and have to say that the discharge was not brilliant.

The physiotherapist said he could climb stairs - but clearly hadn't listened to the type of stairs that were in the house.

Neither did they assess whether or not he could stand by himself.

He is very weak and has no upper body strength.

In my opinion he should not have been discharged based on these 2 facts alone.

He then went to the discharge lounge - but nothing was said about the next steps / district nurse etc etc and we were left alone.

My father then needed an ambulance in the evening as he struggled to get up the stairs and nearly collapsed and he was re-admitted to A&E.

The doctors and nurses were lovely - however there was one nurse on Wednesday night who tried to make my father stand on his own.

As he has low blood pressure - this was not a good idea and he started to faint and the Doctor and I had to catch my father to save him falling.

I did ask for this to be noted in his records that I was not happy that this situation had occurred.

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Responses

Response from Queen Elizabeth The Queen Mother Hospital 7 years ago
Queen Elizabeth The Queen Mother Hospital
Submitted on 02/12/2016 at 14:28
Published on nhs.uk on 03/12/2016 at 01:31


I am so very sorry to learn about your father's discharge from Minster ward and that the assessments of his abilities did not match his actual need once he got home.

This must have caused your poor father a great deal of distress, and you as well, of course.

We are working hard on improving discharge and the arrangements for care once home and we clearly got this wrong in your father's case.

I am glad that you and a doctor were available when the nurse was trying to get your father to stand and I hope that once he was back in bed, the giddiness subsided.

If you have any concerns currently, please have a word with the ward sister if your father is still on the ward.

I hope that once he is home, that the care package clicks into place properly so that you and he feel properly supported.

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