This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Hip Operation Success at Epsom Elective Centre"

About: Epsom Hospital / Trauma and orthopaedics

Having just been a patient in the Elective Orthopaedic Centre at Epsom I felt I needed to record my experience following hip replacement surgery.

From the moment I arrived, greeted by the helpful, friendly receptionist, everything programmed and so efficient.

Patients greeted by smiling, happy nursing staff, taken to cubicles to prepare for surgery.

This certainly makes one relax.

Was I really going in for surgery?

Anaesthetist, surgeon and theatre staff visited.

Details checked at every stage.

Questions were invited and all procedures fully explained before consent requested.

Care and comfort was the order of the day.

In PACU I was well cared for ensuring I was well enough to be handed over to Oaks Ward.

A seamless progression.

The same high standard, staff worked as a team, introducing themselves.

Patient comfort, care and a pain free stay as much as possible was the order of the day.

Meals chosen and ordered, water jug changed regularly, medication discussed and suggestions made on how your stay and recovery could be made better.

They are all wiling you a speedy recovery and a return to normality. Following surgery and a sore wound

X-ray aim to make this as comfortable as possible.

Bells are answered quickly with a nurse quietly gliding in during the night.

Your privacy and dignity is their number one concern.

Discharge went smoothly with all paperwork and medication waiting.

Information booklets and an Advice Line number have proved invaluable and the info provided by the nurse responding second to none.

A truly wonderful team.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Epsom Hospital 7 years ago
Epsom Hospital
Submitted on 01/12/2016 at 17:24
Published on nhs.uk on 03/12/2016 at 01:32


Dear Bess. Thank you so much for taking the time to share this wonderful feedback with us. We are delighted to hear you had such a positive experience of the service and the team that cared for you. We have shared your feedback with the Head of Quality and Improvement at SWLEOC, so that it can be shared with the team (who will be thrilled). We hope your recovery continues to go well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k