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Hospital 'mess up'

Posted By confounded

"Hospital 'mess up'"

About: East Surrey Hospital / Urology

(as the patient),

Today should have been my operation day, but due to a clerical error this did not happen. I am not aware that I was worried unduly about things, but had of course psyched myself up in readiness for the op. I didn't sleep that well the previous night, but think that would be normal in most cases when surgery is involved. Had the operation been cancelled prior to getting to the hospital I don't think I would be quite so put out but I went through all the preliminary tests. Saw the consultant who went through all the pros and cons. She was actually extremely nice and thorough. I saw the anaesthetist and was actually told I would be going down to theatre in approximately half an hour but then told there was no bed due to the error. Had anybody been with me at that time I think I would have burst into tears! Thank heavens they were not. I don't think there is a lot more to be said.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 7 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 05/12/2016 at 10:35
Published on Care Opinion at 15:34

Dear confounded,

I am sorry to hear that your operation was cancelled at such short notice and fully appreciate how upsetting this would have been. I hope that the next steps have now been arranged with you, but if this is not the case it may be that our Patient Advice and Liaison service (PALS) can assist you. All stories posted on Patient Opinion are anonymous and so if you would like their assistance could you please contact them by emailing: pals@sash.nhs.uk

Kind regards,

Cathy White

Patient experience lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by confounded (the patient)

As I'm retired I leave UK shores for the worst of the winter months so therefore I have to wait until mid March when I return as there would not be enough recovery time before I leave for the operation any later than the date I was originally given.

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