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"Appalling treatment from consultant"

I Visited a consultant today at new hall hospital and was appalled by the consultant I saw. Went to find out what was wrong with my hips due to being in a lot of pain for the last two years. Was referred as my X-ray came back normal after being told many years ago that I had shallow hip sockets. The consultant I saw was very rude and just repeatedly told me there was nothing wrong and that it was very common, I was not even given a chance to get a word in to explain the pain, when it occurred or anything. I left feeling extremely disheartened and upset and was made to feel as though I was completely wasting the consultants time. I will be making a formal complaint and getting a second opinion. I was only in the consultants room for literally 4minutes. The consultant was very rude and quick to get me back out the door as it seemed like a massive inconvenience me having been referred there. Disgraceful treatment.

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Responses

Response from New Hall Hospital 6 years ago
New Hall Hospital
Submitted on 12/07/2017 at 14:50
Published on nhs.uk at 16:31


Dear Patient

I am very sorry you had a negative experience. As you know we are adressing your formal complaint with you.

I hope we will have resoultion for you quickly

Again i am very sorry for the upset the consultation caused you and your family

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