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"Excellent care"

About: Erith & District Hospital

I had to visit the Urgent Care Centre in Erith 3 weeks ago. I was extremely short of breath and could not even speak to the receptionist. THe receptionist was extremely professional and patient, and was quick enough to provide me with a pen and paper just to get the basic details. Within seconds I was escorted to the clinic room by a wonderful nurse. the Doctor attended immediately and I was soon recovering on Oxygen aided by Steroids. Whilst the environment left much to be desired, the care given to me was amazing and I can only thank everyone involved. I only wish I could name them as I'm sure they deserve the recognition. It is nice to receive praise in such a circumstance

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Responses

Response from Erith & District Hospital 7 years ago
Erith & District Hospital
Submitted on 28/11/2016 at 14:10
Published on nhs.uk on 29/11/2016 at 01:30


Thank you so much for taking the time to provide us with feedback surrounding your visit to Erith Urgent Care Centre, and for your kind comments about the staff and the treatment you received.

I am pleased to hear that the service you received was satisfactory and on behalf of myself and all the staff here I do hope you are recovering well.

Best Wishes

Sue Hopkins

Senior Operations Manager

Bexley Unscheduled Care

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