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Oh dear

Story from nhs.uk

"Oh dear"

About: Royal Blackburn Hospital / Accident and emergency

We arrived at A and E at 10.30. It was quiet. We were told we would be seen in less than hour. After two and a half hours I made enquiries again . The receptionist said there had been no emergencies so to try and catch a nurse and ask.. We had seen a triage nurse who took a urine sample but said they would ask the doctor if bloods were required.

We saw the doctor at 1.00. The doctor did nothing at all. Said bloods were required but we would have to wait a further two hours for the results. The doctor said the urine sample was lost as there were two people with the same surname. The doctor suggested we went home. My husband was ill and was back in hospital by 8 the following morning .

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 28/11/2016 at 14:23
Published on nhs.uk on 29/11/2016 at 01:30

Thank you for your comments regarding your visit to the Emergency Department at Royal Blackburn Hospital and thank you for taking the time to do so.

I am sorry to hear of your experience when your husband attended the Emergency Department.

I will ensure that your comments are shared with the team concerned.

If you would like us to look into the matter further for you please could contact us to provide more details.

You can contact me (Melissa Almond) on 01254 734087 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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