"Nothing at all"

About: Queen's Medical Centre

(as the patient),

What I liked

Nothing at all

What could be improved

Communication between staff. Not having to wait to be seen when the shift was changing.

Anything else?

I was sent to A&E by my GP as I was having pleuritic chest pain, possibly a blood clot in my lung, I was incredibly scared as my husband had died of this in the very same department a year before. I explained this to every person, doctor, nurse but they did not seem to have any form of communication with each other. Every time I told them increased my anxiety. As it was the shift change time I had to wait over an hour to be seen, then after 3 and a half hours I asked what was happening, they stated that they were waiting for blood results to come back - well they would have a blooming long wait my blood hadnt been taken. I went home, still with chest pain and still non the wiser as to the cause and probably with a few negative comments in my casenotes. Also when I was there an elderly lady with facial lacerations from a fall at home was left to wander unattended, to find a bathroom even though nursing staff had been asked for help several times.

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Response from Queen's Medical Centre

Thank you for feedback. You have highlighted several areas of particular concern that do need to be addressed by us. Please could you contact our Complaints Team on 0800 183 0204 so we can investigate this immediately and provide you with a full response.

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