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Terrible administration

Posted By A Rogers

"Terrible administration"

About: Royal Berkshire Hospital / General surgery

(as a relative),

Husband had kidney removed due to cancer, follow up admin terrible, when post op appointment chased up, they had made it for 3 months ahead, instead of 3 weeks. Took 35 minutes waiting on phone to get through. Can't fault hospital care, but admin terrible.

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Responses

Response from Royal Berkshire NHS Foundation Trust 7 years ago
Royal Berkshire NHS Foundation Trust

Submitted on 29/11/2016 at 12:10
Published on Care Opinion at 12:11

We are sorry that your husband’s follow up appointments were not well managed; we would agree that his experiences were not of an appropriate standard and apologise for that. We will work with our administrative team to address such issues but in the meantime if any matter remains unresolved please do contact our Patient Relations Team on 0118 322 8338.

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Update posted by A Rogers (a relative)

When I received the letter confirming my appointment to see the Urology consultant, the letter was for a meeting with the Anaesthetics team............seems yet again lack of attention to detail..........did they run out of letters from the urology team?

Response from Royal Berkshire NHS Foundation Trust 7 years ago
Royal Berkshire NHS Foundation Trust

Submitted on 01/12/2016 at 09:48
Published on Care Opinion at 12:15

We are really sorry that you have experienced further problems. If you could contact our Patient Relations Team on 0118 322 8338 or email talktous@royalberkshire.nhs.uk we can more effectively understand and address the issues. We will share your posts with our teams in order that we can consider how the problems can be addressed.

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