"Virtually everything. There were ..."

About: Conquest Hospital

(as the patient),

What I liked

Virtually everything. There were some minor failings, but these are not worth mentioning as they were due only to lack of resources in a few areas (staffing, catering) and never to incompetence, lack of diligence or care on the part of the nursing or support staff.

What could be improved

Perhaps nursing staff could be gently advised that not all patients like being addressed patronisingly as "my darling", "my poppet" or "my sweetheart", and find this patronising. (This does not apply in the McCartney Day Unit whose nurses know better.)

Surname with a title is ok, or first name if the patient offers it or, if the nurse cannot remember these and comes from the West Country, "m'dear" is acceptable. Man to

man, "mate" is OK, being a friendly greeting between equals.

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Response from Conquest Hospital

Thank you for your comments which have been passed onto the Senior Nursing Team.

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