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About: Birmingham Women's Hospital / Maternity care

Birmingham Women's is a good hospital. I had a good previous experience despite the circumstances so opted to come here for the birth pf my baby. Prenatal care was good other than appointments for consultant led where long and took all day. I was left labouring in tirage waiting room for over 1hr. By the time i was taken through to be examimed i was 7cm. Baby was born 2hrs later. She had a good score. I asked of she had tongue tie as i knew this could potentially cause problems with feeding. I really wanted to breastfeed. Anyway they said she had very mild tongue tie. She couldnt breastfeed at all. I persevered for nearly 2 days. My baby hadnt fed for over 24hrs following birth. This didnt concern anyone. I was told to hand express with no luck so i had to result on bottle feeding. A referral was done to another hospital for tongue tie. After a 6 week wait, i called the hospital, no referral rereceived. In the end i asked my HV to refer me for a tongue tie assessment to an alternative trust. Appt was received within 2 weeks. My daughter had severe tongue tie and they was surprised she fed and gained weight as much as she did. It is such a shame you don't deal with tongue tie as my daughter could have breastfed instead of waiting until she was 9weeks and 5 days to have this done. My birth was fone, unassisted and easy. The after birth care, well... also good luck if you are staying in. I was there in August and the ward was like a sauna and only 1 shower working for the whole ward!! Such an experienced hospital but lack of simple services needed!

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Responses

Response from Birmingham Women's Hospital 7 years ago
Birmingham Women's Hospital
Submitted on 28/11/2016 at 14:33
Published on nhs.uk on 29/11/2016 at 01:30


Thank you for your feedback, please be advised that we take all feedback seriously thus ensuring that we maintain and improve care and services that we provide to our women and their families.

We are sorry to hear that your experience was not all positive as this is certainly not what we want our patients or parents to experience, and we are disappointed to learn you did not experience the excellent communication and care we strive to have, which are part of our Trust Values.

We are currently reviewing our tongue tie services and hope to have an improved service in the near future, your feedback will be used to help develop this service.

Please be reassured that each inpatient ward area has x6 bathrooms with shower facilities.

If you would like to discuss your feedback further we are more than happy to meet with you in through our After Thoughts service where one of our clinical leaders can walk through your experience with you with your notes to hand to discuss your care and any concerns you have.

Thank you again for your feedback and if you'd like further information about this issue or if you would like to know more about any of our service improvement initiatives, or connect through our 'Family and Patient Advisory Council', please get in touch with the Patient Experience Team on 0121 449 2747.

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