"More care required"

Had to visit the endoscopy dept for a routine procedure ( maybe to them .. a big deal to me ) pre treatment nurse pleasant enough but in no way caring and did nothing to eleviate my fear of the pending prodecure. Tried to make small talk with them but wasn't interested, guess just too busy. The consultant was even worse, felt like I was stupid by the time they finished their mega brief explanation of passing a pipe down my throat and yes you will gag and cough it isn't pleasant but felt like they may of well shrugged their shoulders at that point .. panic already setting in for me . told just sign here couldn't see much as holding back tears , maybe they thought I was rude because I couldn't speak much as wanted to cry. Also didnt tell me that by numbing the back of my throat I wouldn't be able to swallow ... that was a huge panic and really scared me. Surely something so fundemental should be explained . I felt I was made to feel stupid for feeling so tearful and scared, said it was no big deal and they did loads every day! Well it was my first time and I was scared stiff I had sedation but I do remember saying I couldn't go through with it but just remember gagging, then coming round in recovery. Never would I return or have that procedure done again. Maybe be everyday stuff to them but not to "Joe public".

Theatre staff though were so friendly and looked after me well but the consultant and pre treatment nurse uncaring, unfriendly , unsympathetic , hope to never meet again.

It doesn't take much to try to put someone at ease maybe they should remember the last time they felt scared!

Almost walked out before test done, to me it was a truly awful experience . Sorry