"Free car parking is a bonus, as ..."

About: Shotley Bridge Hospital Site

(as the patient),

What I liked

Free car parking is a bonus, as well as a calm atmosphere within the hospital.

What could be improved

On this occassion my appointment was delayed by 75 minutes - although I was never informed of the reason why the clinic was delayed. I did ask both the reception staff and a nurse for information, but was told that the delay was inevitable.

Anything else?

My actual face to face appointment lasted no more than 5 minutes, and I felt that the information offered could have been sent out via post, therefore saving me from having to take time out of my already busy schedule.

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Response from Shotley Bridge Hospital Site

Thank you for taking the time to provide with some feedback about your experience at Shotley Bridge. Your comments will be passed on the appropriate manager for discussion and to look at any actions for improvement.

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